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CenterPoint Energy Launches Power Alert Service in Southwest Indiana

May 25, 2021
Customers to receive proactive electric outage notifications.

CenterPoint Energy recently announced it has launched its Power Alert Service (PAS) electric outage notification system to residential and commercial customers in the southwestern Indiana electric territory. The free, award-winning service automatically notifies customers via SMS text, email, or phone call when a power outage or other power problem is detected at or near their address. During a power outage, PAS will notify a customer of the outage, identify an estimated time of restoration, send restoration progress updates, and notify the customer when power has been restored.

"The expansion of PAS to CenterPoint Energy's portfolio of offerings in the southwest Indiana electric service territory delivers on the company's commitment to offer new products to customers that add value to their lives," said Tony Gardner, vice president of customer experience. "We strive to provide customers with the peace of mind of knowing when they experience a power outage, we are aware of the issue and working to restore service as quickly and safely as possible."

Customers can add family, friends, and others to their PAS contact list so all who need to be informed of an outage will receive alerts and updates. Alerts can be programmed for up to five separate text (standard messaging rates apply), email, and phone numbers for each registered account — a total of 15 points of contact per account.

Those CenterPoint Energy electric customers with active online accounts will automatically start receiving PAS alerts when they have an outage beginning this month. Customers without an online account can register at CenterPointEnergy.com/MyAccount and be automatically enrolled. Customers can modify PAS preferences and add additional contact information at CenterPointEnergy.com/PAS. Customers can opt out of PAS at any time.

PAS has proved successful in providing CenterPoint Energy's Houston-area electric customers with timely outage notifications since 2013. PAS is offered to the utility's Indiana electric customers under the brand CenterPoint Energy by Southern Indiana Gas and Electric Co. d/b/a CenterPoint Energy Indiana South.

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