• JD Power Explores User Experience Trends Shaping Utilities

    Earlier this year JD Power released its second Utility Digital Customer Experience Study, and there were some great takeaways on how user experience trends are shaping within the utilities domain
    July 7, 2021
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    Getty Images 1127582480 60e5efc75c2e1

    Earlier this year JD Power released its second Utility Digital Customer Experience Study, and there were some great takeaways on how user experience trends are shaping within the utilities domain. Jared Stevenson, Digital Solutions Consultant and co-author of the Utility Digital Customer Experience, joins us for a conversation about his findings.

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