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The Customer Perspective About PSPS Events

Feb. 9, 2021
Podcast about the customer's perspective regarding Public Safety Power Shutoffs.

In order to preemptively address the threat of wildfires, it appears that Public Safety Power Shutoffs (PSPS) are here to stay.

This podcast features a panel of customer service and utility experts and explores what utilities can do to address customer satisfaction during PSPS events and lessons learned from previous wildfire seasons.

Panelists: Todd Cahill, Andrew Heath, Gomathi Sadhasivan, and Vanessa Bryan. 

This podcast was sponsored by DNVGL as part of the T&D World Wildfire & Risk Mitigation Conference in December 2020. 

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