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Wildfires and Utility Shutoffs: The Impact on Customers

Jan. 19, 2021
This webinar reviews the impact of the 2019 Public Safety Power Shutoff season on customers using survey data from J.D. Power.

This webinar reviews the impact of the 2019 Public Safety Power Shutoff season on customers. Using data from the 2019 J.D. Power Residential Electric Customer Satisfaction Study the impact on customers is explored, along with the impact on customer satisfaction and the lessons learned.

Andrew Heath is Senior Director, Utility Intelligence at J.D. Power. He is responsible for the company’s water, natural gas and electric customer satisfaction studies in the United States and Canada.

Jack McCall is Executive Vice President with Lindsey FireSense. Jack has more than 30 years’ experience in electric utility industry, focusing on advanced technologies for both transmission and distribution. He holds both Bachelor’s and Master’s Degrees in Electric Power Engineering, and has authored or co-authored dozens of peer-reviewed papers. He is co-inventor on two US Patents, and co-inventor on multiple fire detection related patent applications.

This webinar was sponsored by Lindsey FireSense as part of the T&D World Wildfire & Risk Mitigation Conference in December 2020. 

About the Author

Martha Davis | Senior Director of Content

Prior to working at T&D World and Utility Analytics Institute, Martha worked as an executive in the energy industry for about 15 years. She has held various regulatory and government affairs positions and had the opportunity to shape public policy.

Martha has a B.A. from Westminster College in Fulton, MO; completed specialized legal and public policy coursework at American University in Washington, D.C.; M.P.A. Public Affairs and M.B.A. Business Administration both from the University of Missouri. She is currently a doctoral candidate at the University of Denver where she is researching business analytics, innovation and regulation.

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