Hex360

Knoxville Utilities Board Launches Outage Management Analytics Initiative

Feb. 10, 2022
HEXstream will develop dashboards using Microsoft PowerBI, which KUB has adopted as its standard visualization tool.

Tennessee-based Knoxville Utilities Board will implement Utility360, HEXstream’s outage analytics platform. Utility360 is designed to give users a comprehensive view of operational data. It will use data from KUB’s existing ADMS system and Oracle Utilities Network Management System (NMS) to provide the utility with much better visibility into their electrical systems, especially during outage situations.

HEXstream will develop dashboards using Microsoft PowerBI, which KUB has adopted as its standard visualization tool. The PowerBI dashboards will be available with Utility360 in addition to the native Utility360 dashboards and those developed using Oracle Analytics Server that are already part of the platform.

“We believe the project will help us better utilize data to track and improve outage performance, customer communications, and other operational activities," said Mark Kenner, director of Information Services & Security at KUB

Utilities collect vast amounts of data each day. HEXstream claims that Utility360 transforms this data into actionable analytics for utility stakeholders, ranging from analysts to customer service representatives to C-suite executives. From managing crews, to tracking restoration times, to integrating directly with customer-facing systems, Utility360 gives utility professionals crucial real-time analytics across a variety of business-critical situations.

Utility360 was created by HEXstream based on experience working with some of the largest utilities in North America. Its flexible data model supports both real-time and historical analysis and is easily extendable to include additional data sources. Crucial operational data that can be easily tracked using Utility360 include crew availability, asset status, circuit-level reliability metrics for any time-period, customer outage report history, and storm-specific details. Custom alerts can be configured for issues like outages missing an ETR estimate or a critical-customer outage.

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