NIPSCO Begins Multiyear Installation of New Electric Meter Technology

March 25, 2024
The technology will be installed in phases throughout NIPSCO’s service area over the next three years.

NIPSCO, a subsidiary of NiSource, is installing upgraded electric meters for 3,000 electric residential customers in Highland, Indiana, starting March 2024, through the Advanced Metering Infrastructure (AMI) technology.

The technology will be installed in phases to the remaining 490,000 electric residential and business customers throughout NIPSCO’s service area over the next three years. 

Advanced Metering Infrastructure is a proven technology, designed to improve safety, promote reliability, and enable system modernization,” said Ron Talbot, NIPSCO Senior Vice President, Electric Operations. “It is central to NIPSCO’s efforts to enable modern energy capabilities and improve the customer experience.”  

Upon integration of the new meters, NIPSCO will not only be able to provide improved responses for outages and emergencies, lay the foundation for greater energy efficiency offerings, cost savings, and more granular billing information for customers but also read customer meters remotely to take faster corrective action in an emergency.

NIPSCO is evaluating advanced safety features available for natural gas AMI meters and considering the number of functionalities, capabilities and technologies used for electric AMI also applicable to gas AMI. 

Customers receiving a new meter will be notified through a letter about 30 days before the installation.  Meter installations will be completed by NIPSCO subcontractor, Quanta Utility Engineering Services (QUES). The installation process will be free and take less than 15 minutes. 


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