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Duke Energy Employee Talking To Customer

Duke Energy Restores 685,000 Power Outages in the Carolinas

Dec. 13, 2018
45,000 customers remain without power after winter storm

Duke Energy has restored more than 685,000 outages after a weekend winter storm rolled through the Carolinas, dumping record amounts of snow and ice.

As of noon yesterday, a total of 45,000 Duke Energy customers were still without power – 31,000 in North Carolina and 14,000 in South Carolina.

"Our workforce of 9,000 is restoring power to customers as fast as safely possible," said Duke Energy storm director Jason Hollifield. "However, the job is not finished. We continue to work to bring electricity back to the hardest-hit areas of the Carolinas."

Hollifield added his thanks to customers, who have been patient during the storm and supportive of workers in the field. "Our crews are working long hours in tough conditions. They're thankful for the kind words from customers as they continue to restore power in challenging conditions."

At the peak of the storm – Sunday afternoon between 2-3 p.m. – 305,000 Duke Energy customers were without power. Overall, roughly 730,000 outages occurred during the event.

Estimated power restoration times

The company has provided estimates of when power will be restored to remaining customers whose properties can receive power. Most customers' power will be restored sooner than these estimates:

Impacted customers who are registered to receive Duke Energy text alerts will receive a text once an estimated restoration time has been established for their property.

Latest general storm information –

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