ComEd is providing residential customers with their own personalized reliability reports during the month of March, to help them see the real impact of ComEd's energy grid investments on their electric service.
The reports summarize the percentage of time customers received power over the course of the prior year and the number of outages they experienced, if any. Customers will be able to compare this information with the previous year, as well as the percentage of time power was available for their municipality and for the nearly four million customers across the communities ComEd serves.
In 2011, ComEd began a multiyear effort to upgrade the electric grid. The result is a smart grid that has reduced the average outage frequency by 47% and the average duration by 52%. It has also helped make available new tools to empower residents and businesses to save money and energy.
Since 2012, ComEd customers have been spared more than 13 million service interruptions partly because of smart grid and system improvements, including distribution automation or digital smart switches that automatically reroute power around potential problem areas. The avoided outages have resulted in US$2.4 billion in societal savings.
ComEd delivered its best reliability in company history in 2019, with a majority of customers experiencing no outages.
"We know how critical it is to deliver safe, reliable, and affordable power to our customers," said Terry Donnelly, president and chief operating officer of ComEd. "Thanks to the investments we have made in the grid and the great work of our 6000 employees, ComEd improved reliability more than 70% since 2012, all while keeping bills flat for the past decade."
Residential customers will receive their reports with their March 2020 bills if they were customers of record at their current location as of Jan. 1, 2019, and have not stopped service with ComEd by the time they receive their March bill.
