Tdworld 20626 Customer Satisfaction Getty

Cobb EMC Breaks Records for Reliability, Low Rates, Customer Satisfaction

Nov. 26, 2019
The metro-Atlanta utility has made a series of improvements over the past decade to positively impact consumers, reducing outages by more than 25%.

Cobb EMC recently announced that the electric cooperative's customer satisfaction scores are at a record high, attributed largely to providing a superior member experience and reliable electricity at the lowest possible price.

The metro-Atlanta utility has made a series of improvements over the past decade to positively impact consumers. They reduced outages by more than 25%, ranking the company top three in the nation for reliability, according to the Institute of Electrical and Electronics Engineers (IEEE).

According to the Georgia Public Service Commission, Cobb EMC members' monthly bills are US$24 lower than the average utility bill in Georgia. Additionally, Cobb EMC now ranks as the fourth most affordable electric membership corporation (EMC) in Georgia and the fifth most affordable of the 94 electric utilities in the state.

Last year, Cobb EMC became the first EMC in the nation to offer free overnight charging for electric vehicles (EVs) through the NiteFlex rate. In addition to being a leader in EV adoption, the cooperative has also worked to support sustainability efforts that make financial sense for all members.

"Cobb EMC is capping off a banner year and redefining what it means to be an energy expert," said Peter Heintzelman, president and CEO of Cobb EMC. "We're regularly asked to speak across the United States as a nationally recognized industry expert, and this thought leadership, combined with our recent innovations, will propel our company to realize even greater success next year."

"Cobb EMC's national reliability ranking is even more impressive when you consider it was achieved while keeping costs low," said Tripper Sharp, chairman of Cobb EMC's board of directors. "The board of directors has lowered consumers' bills seven times in three years and when power costs came in lower than expected in 2018, we gave back US$4.5 million to members. These decisions add up to meaningful savings for consumers."

"We're committed to affordable, renewable energy, and to attracting innovative research projects and bringing grant money to our community," said Heintzelman. "We've increased our solar offerings by 360% since 2016 at no additional cost to members, and this year, Solar Inventions won a research project grant to test the performance advantage of solar panels on our campus. Cobb EMC will receive all of the solar output of this project at no cost — which benefits Cobb EMC's members and is an internationally prestigious coup for our community."

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