Tennessee Utility to Implement CGI OMS

EPB of Chattanooga has selected CGI Group Inc. to deliver outage (OMS) and mobile workforce management (MWM) solutions that will enhance outage management and power distribution operations as well as automate the work of field resources, dispatchers, supervisors, and operations personnel.

EPB will implement this state-of-the-art OMS/MWM System as a key component of an aggressive corporate strategy to enhance customer service levels and system reliability while further automating and increasing operational efficiencies.

EPB's business objectives for this project are to:

• establish a single operational system for the management of short-cycle work.
  
• enhance its ability to schedule and dispatch work to field personnel.
  
• develop a robust and comprehensive system for gathering and analyzing information from a variety of sources.
  
• accurately identify outage locations and effectively manage and track restoration activities.

To help meet these objectives, CGI's utility solutions team will implement its PragmaLINE OMS Solution. This will handle the gathering, recording and automatic grouping of trouble calls, the location and identification of electrical problems on the distribution network, the management of device repairs and the creation of switching plans. CGI will also implement its PragmaCAD MWM solution to coordinate the movements and operations of EPB's workforce. This automates the allocation, scheduling, assignment, dispatch and monitoring of field resources. Once fully implemented, CGI's solution suite will be integrated to customer information (CIS), SCADA, IVR and several other EPB systems, providing real-time source information to optimize operations and core business processes.