Gainesville Regional Utilities in Florida has completed the conversion from its legacy OMS (outage management system) to Responder, the OMS extension of ArcFM Enterprise GIS Solution developed by Telvent Miner & Miner. Implementation of Responder began on July 1, 2008, after a period of parallel operation with the legacy system and successful performance in simulation challenge.
Community-owned GRU is a multi-service utility providing electric, natural gas, water, wastewater, and telecommunications services to the city of Gainesville and surrounding unincorporated areas. As the fifth largest municipal electric utility in the state of Florida, it serves nearly 90,000 electric customers alone. Responder is now used daily by GRU's electric service dispatch staff, including the system operators responsible for equipment and switching and the operations assistants who interface with customers. The service’s construction maintenance managers also interface with Responder, via VPN (virtual private network) connecting laptop PCs to office desktops, to track dispatched crew activity.
Since 2001, GRU - the most comprehensive utility service provider in the state - has taken advantage of its comprehensive ArcFM geodatabase to streamline mapping functions for all of its utilities. Now, with the implementation of Responder, GRU’s electric service integrates mapping data with outage management and eliminates the routine and time-consuming data importation that was necessary with the non-integrated legacy OMS. GRU also leverages its open-architecture ArcFM GIS with the implementation of Designer, to support cost estimating and compatible units and make work order design and GIS posting more streamlined, consistent, and accurate.