T&D World Magazine

Memphis Light, Gas and Water Selects Software to Automate Critical Forms and Enhance Business Processes

BP Logix has been selected by Memphis Light, Gas and Water (MLGW), the nation's largest three-service municipal utility, to automate the utility's key documents. Pivotal to this mandate was the requirement to provide an electronic forms routing solution that was browser-based, supported both internal and external users, could scale to handle thousands of documents and was compatible with the company-wide initiative to become a 'greener' organization. MLGW selected BP Logix Process Director to enable the company to automate documents being used by the Human Resources, Information Technology and Communications departments in Phase I, with other departments to follow in Phase II.

Memphis Light, Gas and Water provides services to nearly 423,000 customers. Electricity is supplied by the Tennessee Valley Authority (TVA) and MLGW is TVA's largest customer. Natural gas is delivered to customers via a distribution network that measures more than 4,650 miles. And while many other utilities obtain drinking water from surface lakes or rivers, residents of Memphis enjoy water derived from a local aquifer.

Having recently upgraded its intranet, MLGW's IT group wanted to automate the workflows and forms used to manage its business. These forms ranged from Employee Movement and Injury Investigations to IT Security and Telecom Requests.

BP Logix Process Director provides a robust infrastructure that enables business users to define, automate, manage and report on business processes and moves business process management (BPM) under the direct control of the users themselves: no coding is required. Process Director features one-of-a-kind Predictive BPM (pBPM) and Process Timeline technology, leading to faster and more accurate decision-making.

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