T&D World Magazine

Baltimore Gas and Electric to Deploy a Customer Engagement Solution for Smart Meters

Baltimore Gas and Electric Company has selected OPOWER’s Advanced Customer Engagement platform as the front-end solution for its upcoming smart meter rollout.

BGE’s deployment of the OPOWER customer engagement platform will be one of the nation’s first, full-scale rollouts of its kind, eventually reaching 1.2 million residential and small business customers through a wide array of communication channels. The rollout is scheduled to begin shortly after BGE begins installing smart meters.

OPOWER’s ACE platform takes individual and neighborhood energy-usage data and transforms it into personalized reports that help customers understand their own energy usage more clearly. The reports also offer advice on ways to reduce energy use, helping customers lower their gas and electricity bills. At the center of the customer engagement approach will be a new, state-of-the-art online tool that allows customers to sign up to receive alerts on bill-related issues. OPOWER’s multi-channel engagement engages all customer segments—irrespective of their age, income, education, or access to technology.

Currently contracted with 55 utilities to engage nearly 10 million homes across the country, the OPOWER platform has already delivered more than 200 GWHs in verified energy savings, and is on track do deliver more than $500 million dollars in verified bill savings for utility customers across the country over the next five years.

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