Photo by Eldar Nurkovic, Dreamstime.
Eldar Nurkovic Dreamstime

Paya Improving Utility Bill Pay Engagement with UtilityConnect Portal

Nov. 7, 2022
Offers multilingual support and enhanced reporting.

Integrated payments and commerce solution provider Paya, announced UtilityConnect, a billing and payments solution, which introduces a new user interface and features that help governments, municipalities and private utilities improve citizen engagement and payment experiences.

UtilityConnect assists administrators with billing and collections management while providing citizens an intuitive portal to view and pay bills.

Beyond helping utilities deliver a flexible and frictionless payment experience, the redesigned UtilityConnect platform offers a host of new features to improve the quality and frequency of citizen engagement opportunities, including:

•             Citizen notifications: Utilities can share real-time payment or service-related notifications (e.g., late payment notices or leak detection alerts) to residents in the portal, creating a new way to inform and engage.

•             Multilingual capabilities: Users can set the desired language with one click. All languages are available with custom integrations.

•             Group multiple accounts: Multi-property owners can access all account billings in one portal.

•             Streamlined autopay: The new UI removes friction from the autopay enrollment process, which improves the citizen experience and drives higher adoption rates.

New administrative portal features make it easier to engage with citizens. Utilities can send messages to all or a selection of citizens by email, SMS or phone, and schedule notifications in advance. Administrators can now build simple custom reports with a la carte data fields and schedule a recurring distribution to the appropriate executives. The new platform update has also added even more back-office integrations, ensuring utility administrators can use UtilityConnect with almost any software system.

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