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Silver Spring Networks Introduces Next-Generation Utility Analytics Solution

Jan. 13, 2016
Utilities Including Glendale Water & Power Gain Real-Time Insights For AMI Operations, Grid Operations, Revenue Assurance, and Customer Programs

Silver Spring Networks, Inc. has announced the availability of its new Operations Optimizer solution, a powerful analytics application that creates insights from a variety of data sources to improve operational efficiencies and program performance for utilities and cities. Operations Optimizer is the next generation of the flagship solution from Detectent, which was acquired by Silver Spring in January 2015. Operations Optimizer provides integration with any data repository, including the Silver Spring SilverLink Data Platform.

Operations Optimizer features four modules, AMI Operations, Grid Operations, Revenue Assurance, and Customer Programs, which are purpose-built to support key business functions out of the box, coupled with flexible configuration tools to support the unique needs of each customer’s business processes.

“Robust analytics help utilities improve reliability, reduce outages, ensure safe operations for both utility personnel and the public, increase efficiencies, and strengthen the utility-customer relationship,” said Mike Madrazo, Vice President of Analytics Product Management, Silver Spring Networks. “Operations Optimizer offers the unique ability to bring together data analytics and an intuitive user interface as well as workflow and automation tools to meet a plethora of business challenges.”

Operations Optimizer is a powerful analytics solution that enables utilities and cities to improve operational efficiency and develop business processes and workflows by leveraging insights from a variety of internal and external data sources. The solution’s four distinct modules support a variety of immediate use cases and are also configurable to support future needs:

  • AMI Operations: identifies and diagnoses meter data collection and delivery problems, monitors for meter safety issues, and manages AMI deployments. For example, AMI Operations can identify failed meters, hop count irregularities, unreachable meters, and high-temperature meter trends before they reach a critical state.
  • Grid Operations: aggregates and analyzes metering loads across the distribution system in order to identify asset risks and connectivity mismatches, support load planning, and estimate technical losses.
  • Revenue Assurance: protects against revenue leakage by identifying theft and other non-technical losses by analyzing feeder imbalances and identifying tampered or bypassed meters. Revenue Assurance also provides workflow, field investigation, and collection tracking capacities.
  • Customer Programs: enables utilities to better plan, deliver, and measure demand-side management programs. Customer Programs includes smart meter disaggregation analytics that operate on hourly consumption to identify usage of major appliances at a premise in order to enhance customer segmentation and targeting.

Operations Optimizer analyzes data from over 30 million water, gas, and electricity meters, in both AMI and legacy environments, at more than 20 leading utilities across the United States.

“We selected the smart grid analytics solution from Silver Spring Networks because of their unrivaled experience, which shines through in the depth of the functionality delivered out of the box,” said Tami Vallier, Customer Service Administrator, Glendale Water & Power. “We recently deployed Silver Spring Operations Optimizer to gain immediate insights into our data which will also further benefit us when we turn our focus to driving efficiencies in other parts of our organization.”

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