CustomerIQ™ Energy Portal

Silver Spring Networks Adds SilverLink Sensor Network Customers, Partners, Apps

March 12, 2015
Unlocking the Power of Smart Grid Big Data For Consumer Empowerment, Grid Operations, Theft Detection, Voltage Optimization and Dynamic Applications at the Edge

Silver Spring Networks, Inc. showcased how the SilverLink Sensor Network is helping unlock smart grid big data to enable utilities of the future. The company also announced at Distributech new engagements with Florida Power & Light, The Hongkong Electric Company, Limited, and Pepco Holdings, Inc. These companies, along with existing customers, such as Consumers Energy, are leveraging the SilverLink Sensor Network to draw on the massive volumes of smart grid big data for new services including customer engagement, load disaggregation, real-time voltage management, network management, and dynamic applications at the edge.

Silver Spring also announced:

  • the expansion of the SilverLink App Catalog to include two new application suites: the Customer Engagement App Suite and the Grid Operations App Suite.
  • two new third-party software partners – EnergySavvy and Gridium – as Silver Spring continues to expand the SilverLink Partner Program.

Earlier this year, Silver Spring announced the acquisition of Detectent, a provider of utility analytics solutions that help improve advanced metering infrastructure (AMI) and utility grid operations, ensure revenue protection, and deliver enhanced customer engagement programs. The SilverLink Sensor Network unlocks and accelerates data from any sensor network to fuel any application at up to 10x the speed and 1/10th the cost of traditional utility IT infrastructure.

Silver Spring also announced the expansion of the SilverLink App Catalog to include broadened application suites for utilities, sensor network operators, and consumers.

  • Customer Engagement App Suite and CustomerIQ - CustomerIQ, now optimized to run on the SilverLink Sensor Network, enables utilities to deliver a seamless customer experience. Using CustomerIQ enables utilities to build a stronger relationship with their customers across their devices by enabling a unified responsive web design across mobile, tablets, and desktops, and adds support for outbound notifications over text messages, e-mail, and automated calls. CustomerIQ includes support for electric, gas, AMI, and non-AMI customers. CustomerIQ is part of the broader Customer Engagement App Suite that includes program management, call center operations, and marketing become more effective and efficient by providing better data in easy-to-use formats that can be easily integrated in to existing utility assets. The open-standards based Customer Engagement App Suite also helps create more critical connections to the customer through their in-home devices, regardless of the vendor, by delivering mobile and web access to these tools.
  • Grid Operations App Suite - Network Management and Grid Management apps powered by the SilverLink Sensor Network improve the operation of grid and networks by pinpointing non-technical loss, voltage issues, equipment anomalies, and network issues that can lead to outages, brownouts, lost data, equipment failure, and added costs to the utility. By establishing consistent, quality and granular data using technology that has been demonstrated at-scale from Silver Spring and its partner ecosystem, utilities can easily troubleshoot in real-time to improve customer satisfaction.

Silver Spring also announced two new SilverLink Sensor Network partners – EnergySavvy and Gridium – whose applications are designed to leverage vast quantities of previously unavailable data to bring new and enhanced applications to market. These partners will add new capabilities to the SilverLink App Catalog to support energy efficiency, voltage management, grid management and customer engagement programs.

The new partners join existing SilverLink ecosystem members including AutoGrid, Bidgely, DVI, ONZO, Plotwatt, and Sentient, who are already leveraging the SilverLink Sensor Network to bring new applications to market.

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