EPB of Chattanooga has selected CGI Group Inc. to deliver outage (OMS) and mobile workforce management (MWM) solutions that will enhance outage management and power distribution operations as well as automate the work of field resources, dispatchers, supervisors, and operations personnel.
EPB will implement this state-of-the-art OMS/MWM System as a key component of an aggressive corporate strategy to enhance customer service levels and system reliability while further automating and increasing operational efficiencies.
EPB's business objectives for this project are to:
- establish a single operational system for the management of short-cycle work.
- enhance its ability to schedule and dispatch work to field personnel.
- develop a robust and comprehensive system for gathering and analyzing information from a variety of sources.
- accurately identify outage locations and effectively manage and track restoration activities.