T&D World Magazine

FirstEnergy's Paperless Option Offers Convenience to Electric Utility Customers

FirstEnergy Corp.'s customers can sign up for hassle-free, paperless, electronic billing. The free service is a fast, convenient and environmentally friendly way to receive monthly electric bills and make payments online.

Paperless billing reduces mailbox clutter, helps protect personal information from possible theft, and eliminates the need for checks or stamps.

Customers of Ohio Edison Company, The Cleveland Electric Illuminating Company and The Toledo Edison Company in Ohio; Pennsylvania Electric Company (Penelec), Pennsylvania Power Company (Penn Power) and Metropolitan Edison Company (Met-Ed) in Pennsylvania; and Jersey Central Power & Light (JCP&L) in New Jersey can sign up for paperless billing online at www.firstenergycorp.com, by selecting their utility company and clicking on "payment and billing options."

Participants receive a monthly email notification when their bill is ready, and can make payments online or select from other convenient payment options. They also have electronic access to their account information, including billing and payment history.

FirstEnergy's website also provides information about a variety of programs that can help customers budget monthly payments, pay winter heating bills, or receive other assistance. Customers can also use the Home Energy Analyzer to better understand their household energy use, and they can sign up to follow their local utility on Twitter.

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