Kissimmee Utility Authority (KUA) went live with the 9.1.2 version of Miner & Miner's ArcFM Solution on April 6. KUA will be deploying mobile technology in the coming weeks with the new Redliner extension for ArcFM Viewer, mobile Designer, mobile ArcFM and geodatabase synchronization.
The community-owned utility, which serves 58,000 customers in central Florida, has been using ArcFM, ArcFM Viewer, Designer and Responder since December 2003 to streamline operations management for facilities, outage response, and design. KUA has used out-of-the-box technology, making only a few necessary customizations to their data model, which allows for quick and simple upgrades as they become available from Miner & Miner, a Telvent company. This past migration was completed within two 24-hour testing periods followed by a smooth rollout to internal users.
KUA will specifically profit from additional tracing and searching functionality in both ArcFM and Designer.
KUA will also gain from modifications made to Responder, Miner & Miner's outage management system.
Ken Beville, GIS manager at KUA, stated, "There are tremendous enhancements in this Responder release. With this new version, we've experienced a reduction in the overall time it takes to respond to an outage. The improved call entry form accelerates response time by giving customer service representatives a simplified web-based interface to log customer calls."