T&D World Magazine

FirstEnergy Introduces Redesigned Customer Bill

FirstEnergy is introducing a redesigned customer bill format this month that is easier to read, provides more streamlined account information and uses less paper. For most customers, the redesigned bill fits on a single page, saving nearly 15 million sheets of paper annually – enough to stretch from New York to Denver and back.

"With the redesigned bill, all of the key account information is conveniently located on one page," said Ron Green, vice president, Customer Service. "The new format includes easy-to-locate charge details, including the charges from an alternative supplier if you shop for generation, and a prominently displayed message area to feature timely account information."

The redesign includes bills for customers of Mon Power, Potomac Edison and West Penn Power which became part of FirstEnergy last year. These customers will receive new account numbers on their new statement that will allow them to manage their account online with just the click of a mouse. Beginning April 2, 2012, these customers can register their new account number to gain online access, which allows them to pay their bill electronically, submit a meter reading, and ultimately review their historical electricity usage information.

All FirstEnergy customers also have the opportunity to go paperless with the company's "eBill" option. This free service provides a fast, convenient, environmentally friendly way for customers to receive their monthly bills and make payments online. Hundreds of thousands of Ohio Edison, The Illuminating Company, Toledo Edison, Metropolitan Edison (Met-Ed), Pennsylvania Electric Company (Penelec), Pennsylvania Power (Penn Power) and Jersey Central Power & Light (JCP&L) customers already take advantage of the convenience and security of paperless billing. With their new 12-digit account numbers, Mon Power, Potomac Edison and West Penn Power customers also will have access to the eBill option.

Customers will receive more information about the redesign process with their March and April billing statements. If they have additional questions, they are encouraged to call their utility's Customer Contact Center at the number listed on their bill.

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