T&D World Magazine

Alliance Data Signs Agreement to Provide Customer Care Management for Green Mountain Energy

Alliance Data Systems Corporation has signed a 10-year agreement with Green Mountain Energy Company. Alliance Data will provide customer care services for Green Mountain customers in Texas and New Jersey. Green Mountain is a retail provider of cleaner electricity products generated from sources such as wind, solar, water, geothermal, biomass and natural gas. Green Mountain currently offers cleaner energy choices to customers in Texas, New York, New Jersey, Florida, Oregon and Pennsylvania.

Under terms of the agreement, Alliance Data will provide Green Mountain with comprehensive billing and market management services, including hosting and operating Green Mountain's customer information system (CIS); managing billing operations; and providing customer self-service tools. The Alliance Data solution will enhance and expand Green Mountain's overall customer service capability while also improving operational efficiencies.

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