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Oracle Helps Utilities in Washington, South Carolina, Indiana with Reliability

Aug. 8, 2022
Electric utilities adopt Oracle cloud solutions to get up and running faster, automate data management, and boost customer service.

Utilities are adopting Oracle Utilities Cloud applications to improve customer service, billing, asset management, meter management and other essential services. Today, more than 210 utilities are serving 107 million households and nearly 10 million smart meters worldwide with Oracle Energy and Water cloud solutions.

Oracle Cloud for Utilities solutions include Oracle Utilities Customer Cloud Service, Oracle Utilities Billing Cloud Service, Oracle Customer Experience for Utilities, Oracle Utilities Work and Asset Cloud Service, Oracle Opower solutions and others.

Santee Cooper Boosts Reliability Planning

State-owned public power utility Santee Cooper, based in South Carolina, provides generation, transmission, and distribution services to more than 200,000 residential and commercial customers. To support a smart metering program essential to its connected, customer-centric grid of the future, Santee Cooper turned to Oracle Utilities Meter Solution Cloud Service.

“To manage and get value from the massive data sets that come with a smart, connected network, Santee Cooper turned to an Oracle cloud-based meter solution,” said Dom Maddalone, CIO at Santee Cooper. “By doing so, we bypassed traditional on-premises Meter Data Management installations in favor of a SaaS offering designed to flexibly scale with a rollout of 200,000 smart meters.”

Grant County PUD Breaks Through Barriers

With 2,777 square miles of high desert in a largely rural area, Grant County in central Washington state is an agricultural community. The Grant County Public Utility District (PUD) provides service to 53,000 meters and 41,000 customers who trust the utility’s water supply to grow crops.

To help ensure continued reliable service, Grant County PUD launched a transformation roadmap, including the implementation of Oracle Utilities Customer Cloud Service, to replace legacy platforms and remove barriers to information and decision making.

“We adopted a cloud-first methodology and philosophy to eliminate the big-step disruption of past upgrade processes, help our employees learn new systems, and enable better transparency and customer access to our services,” said Cary West, senior manager - customer solutions, Grant County Public Utility District. “With Oracle’s SaaS service, we have new capabilities every 120 days that allow us to continually move the organization forward with streamlined processes, enhanced employee learning, and indispensable customer services.”

City of Carmel Transforms Customer Operations

The City of Carmel (Indiana) is often named among the best places to live in America. Its utility arm has consistently provided award-winning safe and reliable water and wastewater services to businesses and residents for more than 90 years, much of that time at rates lower than surrounding communities. The utility sought a digital transformation to completely reinvent its billing and metering systems and build upon its overarching innovation charter.

“Carmel Utilities required a cloud-based CIS solution that would enable us to elevate our customer service levels, reliably support our advanced metering program, and automate manual processes for resource efficiency,” said Scott Campbell, manager of customer service and billing, City of Carmel. “Oracle’s unique global experience in the water industry combined with the purpose-built capabilities of Oracle Utilities Customer Cloud Service gave us confidence we would be thoroughly supported.”

About the Author

T&D World Staff

Content Team

Nikki Chandler
Group Editorial Director, Energy
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Jeff Postelwait
Managing Editor
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Christina Marsh
Senior Editor
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Ryan Baker
Associate Editor
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Amy Fischbach
Electric Utility Operations
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Rich Maxwell
Community Editor
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Gene Wolf
Technical Editor
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