• Software Supports Field Service Management

    Ventyx has announced the next-generation Ventyx solution for field service management -- Service Suite 8.0.
    May 23, 2007
    2 min read

    Ventyx has announced the next-generation Ventyx solution for field service management -- Service Suite 8.0.

    Ventyx Service Suite 8.0 is the first release of Service Suite following
    the combination of Indus and MDSI and leverages the robust Advantex
    enterprise workforce management platform developed by MDSI. As a
    result, Service Suite 8.0 provides a true enterprisewide workforce
    management solution that manages all types of field work including
    service, maintenance, inspection, repair, trouble/outage and
    construction. This new release provides key enhancements to scheduling
    and dispatch capabilities, broader mobile support and enhanced business
    intelligence.

    Key new features include:

    * A new Gantt chart feature in the Dispatch application. This new
    feature enables dispatch users to see a graphical overview of shifts
    worked by mobile users and the orders assigned to those shifts. With a
    color-coded display of states and alerts and "hover" menus for more
    detail, the solution gives dispatch users a real-time view of current
    day orders and activities in the field and can trigger local
    optimization of workflows in the field as work orders are completed. As
    a result, the solution helps ensure efficient and timely assignment of
    work orders to appropriate technicians, optimizing schedules and
    minimizing unnecessary travel costs.
    * Long duration order scheduling. The Service Suite includes
    enhanced features for scheduling complex, long-duration orders, opening
    up the solution's capabilities to a broader set of clients in multiple
    industries. Long duration orders can be assigned on the Gantt chart
    manually, or the system can automatically assign long duration orders
    over one or two consecutive shifts.
    * Java phones/PDAs and mobile Web services. Service Suite can now
    share information with a broader set of mobile devices and applications
    including smart phones and PDAs with voice and data capability supported
    by a Java virtual machine. This capability enables personnel with
    minimal order data and completion requirements, such as contractors and
    light users, to benefit by communicating with Service Suite via the
    Mobile Web services feature.
    * Real-time data warehouse and operations dashboard. The new
    Service Suite provides significant enhancements to its database, data
    warehouse and operations dashboard to improve the performance of the
    system and its users. The new operations dashboard gives even
    non-technical users easy access to real-time data to track and manage
    critical business operations.

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