Mobile Workforce Management

April 2, 2012
Utilities use CrewManager to manage and schedule all utility work.

Utilities use CrewManager to manage and schedule all utility work. CrewManager works with WMS, AMS, CIS, GIS, AVL and other applications to consolidate all work into one system for integrated planning, scheduling and dispatching, providing utility wide visibility and tracking of work. With CrewManager, all stakeholders along the work order chain are connected with each other within a transparent platform for successful team coordination and execution of work.

CrewManager routes relevant information to each employee to effectively manage their tasks. Schedulers have powerful tools such as resource loading and geospatial maps to effectively schedule all work. Engineering, operations and customer service personnel have visibility of work order status. The mobile workforce electronically receives and processes work orders in the field, saving time and paper.

If a utility has a wireless network with full or partial coverage in its service area, the workforce can work in online and offline modes in CrewManager. If a utility doesn’t have wireless coverage, users can work in offline mode on their mobile devices and synchronize information to office servers.

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