Power Up Utility Customer Satisfaction: Transform Your Grid Investments into Winning Strategies

As the energy transition accelerates, utilities are facing a pivotal challenge: how to balance grid reliability with rising customer expectations. Advanced metering infrastructure (AMI) and distributed intelligence (DI) offer new opportunities, but unlocking their full potential requires more than technology—it demands a strategic approach to customer engagement.

In a recent webinar, experts from Itron and SmartMark explore how utilities can transform grid investments into measurable customer benefits. Drawing from real-world insights, they unpack strategies for optimizing load management, improving grid flexibility, and driving higher program participation.

Inside This Summary:

The shifting role of customers in grid operations and decision-making
Why edge intelligence is a game-changer for grid flexibility
Strategies to align customer engagement with utility business goals
Practical solutions for leveraging AMI investments today

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