Medallia Utilities

Top Five Experience Trends Transforming the Utilities Industry

Nov. 17, 2022
An experience-first business model requires engaged, empowered employees and a holistic, omnichannel view of the customer experience through the customer’s point of view.

Utility customers expect—and take for granted—the smooth provision and uninterrupted delivery of services. But, when service flow is disrupted, such as in a weather-related event, utility customers emphasize the need for excellent communication on top of a swift resolution.

Learn why adopting an experience-led approach can provide your customers with what they need to love your brand while advancing your company's productivity, performance, and profitability.

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