Adrian Chung is director of utilities intelligence at J.D. Power. He is responsible for business development and the management of syndicated and custom projects, and provides clients with tactical and strategic support in improving customer satisfaction performance in order to drive retention and profitability. Since joining J.D. Power in 2004, he has helped clients address specific customer needs from a cross-industry perspective, based on his experience in working with automotive, financial services, insurance, real estate, and telecommunication client companies.