artificial intelligence,AI chat bot concept.

Poll: Are 'Chatbot' Call Centers the Future for Utilities?

Nov. 15, 2018

Ever talk to a “chatbot” or automated response system when you called a company for service?

Ever talk to a “chatbot” or automated response system when you called a company for service? Chances are you did and initially you may not have even known it. More and more companies are deploying this technology to collect and exchange information with customers. Is this the correct future approach for electric utilities in our more and more customer-centric industry?

Content loading...

About the Author

David Shadle | Grid Optimization Editor

Dave joined the T&D World team as the editor of the Grid Optimization Center of Excellence website in January 2016.

Dave is a power industry veteran with a history of leading environmental and development organizations, championing crucial projects, managing major acquisitions and implementing change. Dave is currently a principal at Power Advance, LLC, an independent consulting firm specializing in power project development, research and analysis, due diligence and valuation support. Dave is also a contributing consultant for Transmission & Distribution World. Prior to Power Advance, Dave held business and power project development positions with The Louis Berger Group, Iberdrola Renewables, FPL Energy and General Public Utilities. He is a graduate of Pennsylvania State University, the New Jersey Institute of Technology and Purdue University.