Is Your Organization Customer-Centric?

Oct. 8, 2018

Utilities have been preached to for years that they need to be focused on customer expectations

Utilities have been preached to for years that they need to be focused on customer expectations to survive in a competitive business environment. That advice has come from various sources, including companies in the telecommunications and transportation sectors that have survived deregulation.

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See this link for an interesting paper from SAS Institute discussing customer satisfaction measurement and predictors: http://support.sas.com/resources/papers/proceedings14/1686-2014.pdf.

About the Author

David Shadle | Grid Optimization Editor

Dave joined the T&D World team as the editor of the Grid Optimization Center of Excellence website in January 2016.

Dave is a power industry veteran with a history of leading environmental and development organizations, championing crucial projects, managing major acquisitions and implementing change. Dave is currently a principal at Power Advance, LLC, an independent consulting firm specializing in power project development, research and analysis, due diligence and valuation support. Dave is also a contributing consultant for Transmission & Distribution World. Prior to Power Advance, Dave held business and power project development positions with The Louis Berger Group, Iberdrola Renewables, FPL Energy and General Public Utilities. He is a graduate of Pennsylvania State University, the New Jersey Institute of Technology and Purdue University.