The concept for ServicePort grew from consulting work on industrial automation systems that we started in the 1990s. To help tell our customers what we were doing in that consulting work, we packaged our services into three categories: Diagnose, Implement, Sustain. In looking back, we really didn't have any idea what "sustain" meant, but that was only when we started.
Kevin Starr
Research & Development Manager for ABB Process Automation Lifecycle Services