Over the next three weeks, HPS shipped one million pounds of utility products in response to Hurricane Harvey. When the customer ordered something that wasn't in stock, HPS manufacturing facilities rose to the challenge. HPS immediately produced over 500 cutouts for a Texas utility and shipped them directly to Houston to keep things rolling.
Even before the flood waters receded from Houston, Hurricane Irma hit the Caribbean and traveled up Florida and Georgia. For two weeks – 10 days straight – HPS customer service were updating customers hourly on shipments that were loaded with planned arrival times.
HPS proactively canceled its distributor training course scheduled in Aiken, South Carolina. The training course is rescheduled for Nov. 7-9 at the Aiken manufacturing plant.
From Hurricane Irma’s destruction, over six million people lost power in Florida, and HPS shipped over two million pounds of product. They prepared another 500 storm kits for utilities in Florida and Georgia. Storm shipments include arresters, insulators, cutouts, pole line hardware, tools, grounding equipment, gloves, connectors and more.
“After a major storm, utilities are depending on us. In the case of Hurricane Irma, utilities had 20,000 boots on the ground. We have to get the products delivered as soon as possible so power can be restored to everyone affected,” shared John Menne, HPS Director of Customer Service. “Any delay in delivery effects power restoration efforts. Utilities prioritize their customers to the highest degree. We know how important it is to deliver on a commitment to reliability. Without product, the line crews can’t do their job.”