In the fourth quarter of 2019, ARCOS LLC, a provider of utility and critical infrastructure resource-management solutions, will unveil new resource planning and sharing capabilities with the launch of Resource Planner, Event Awareness and Resource Assist Lite, a free version of ARCOS’s leading contractor management solution Resource Assist.
Resource Assist Lite will be an easy-to-use, web-based tool available to ARCOS utility customers and participating contractors to help the utility industry respond, repair and restore service faster during mutual assistance and other major events, such as hurricanes and wildfires. Available as a SaaS solution, these capabilities build on the ARCOS Resource Assist platform, which launched in 2018 for contractor management. The new capabilities expand a utility’s ability to plan for and focus on damage assessment, repair, restoration and the safety of all crews by minimizing the manual planning, entry and tracking of emergency resources.
When utilities prepare for events like hurricanes, the planning process includes identifying where managers can obtain resources (e.g., crews). Utility managers and contractors work closely by phone to refine the number and type of crews available and the distance over which crews will travel. Information on available crews, equipment and material comes to requesting utilities in many formats (e.g., spreadsheets, phone calls, emails). Due to the manual nature of managing this information, during major events, managers and staff can spend up to 100 hours to obtain crews, assess skills, enter data, make calls and send emails to vet who and what is truly available and disperse the information in a consistent way.
“Manual processes around resource planning and acquisition are a bottleneck for restoration,” says Bill Brackett, vice president of Product for ARCOS. “With our new Resource Planner solution, we’ll enable utilities to better model crews and logistical needs; we’ll also give utilities and contractors a streamlined way to account for and exchange equipment, material and crew rosters including non-employee resources, such as contract line crews. With our ‘Event Awareness’ capabilities, utilities can roll up and catalog the planning and resource management activity that occurs during an event, start to finish.”
“The complex process of getting the right mix of resources for quickly and safely restoring power is far-reaching,” adds Bruce Duff, chief executive officer of ARCOS. “For example, our data shows a utility with one million customer outages can require, on average, 3,200 resources. From what we've seen, companies can burn up to seven or eight person days managing and documenting resources by hand. With guidance from our customers, we continue to add capabilities to our resource planning tools to eliminate bottlenecks.”
With Resource Assist Lite, ARCOS offers utility customers and any participating contractor a way to easily upload and share crews, equipment and more, so they can plan for and secure the right number of FTEs for restoration. Utility customers using the ARCOS Crew Manager software will also see rosters flow from the portal without retyping data. The portal supports utility mutual assistance and complements the resource planning work of Regional Mutual Assistance Groups.
“The soon-to-launch capabilities, along with Resource Assist Lite, will help the industry overcome a long-standing challenge,” Duff says. “A lot of our success comes from partnering with customers and other utility professionals who voluntarily give us time and advice to help their peers. Providing these new resource planning and sharing capabilities is one way we can pay it forward.”