Public Service Electric and Gas Co. (PSE&G) recently announced it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and easily manage their accounts whenever and wherever they want to be served. The new mobile app is part of the PSE&G’s effort to improve customer service through innovation and technology advancements.
The new app allows customers to make payments, compare and manage their energy use, report an outage, manage payment options, and contact customer service. To get started, customers need to link their MyAccount to the new PSE&G app.
Powerful features of the app include:
- Signing in with touch/facial ID
- Receiving bill and payment alerts
- Reporting outages
"The world in which we live is driven by technology. Today, customers expect companies to do everything they can to make it easier and more convenient to do business," said Dan Eichhorn, the PSE&G’s chief customer officer. "Having information at their fingertips through apps and other technology is a way of life for an increasing number of our customers. They expect us to keep pace, anticipate their needs, and provide innovative solutions."
The PSE&G was recently named in CIO Magazine’s 2019 CIO 100 list for its release of an Amazon Alexa customer service app, or "skill," that allows customers to ask billing questions, make payments, and get tips for reducing their energy usage and lowering their bills.
"Our inclusion on the CIO 100 list validates our efforts to use innovative approaches and new technologies to deliver superior customer service," said Joseph Santamaria, PSE&G senior vice president, and chief information and digital officer. "The PSE&G is excited to bring even more innovation to the energy sector — by offering each customer proactive, tailored content that is contextualized to their individual energy needs and aspirations."
The company website has been updated to offer a completely responsive experience with simplified content that is more useful and easier to navigate. Customers can interact with the PSE&G on Facebook and Twitter. They can now also manage accounts and pay bills by using the new mobile app and Alexa skill.
"Our industry is undergoing a digital revolution and the role of energy providers like the PSE&G is evolving," said Fred Daum, executive director, PSE&G customer operations. "All of these advancements are important steps in the PSE&G’s journey to become an energy provider of the future — a future in which we use less energy, the energy used is cleaner and delivered as reliably as ever. Ultimately, our customers are at the heart of everything we do."
