Avista Utilities Selects Systems Integrator for Customer Care and Billing Deployment

Avista Utilities has selected EP²M to implement Oracle Utilities Customer Care and Billing software for enhanced billing and customer service capabilities.

Avista will be replacing a legacy customer information system with Oracle Utilities Customer Care and Billing, which supports complete customer care, billing, credit and collections and payment processing to provide Avista with a complete view of customer data, streamline billing processes, and enable more responsive customer service.