Transform Utility Performance with AI-Powered Service

Enhance customer service 24/7 with the Hansen AI Virtual Agent. This cloud-hosted, scalable solution offers multi-channel, multilingual support and quick integration with your CIS for real-time data access.

Sept. 23, 2025

Sponsored by

Today’s utilities need to do more with less — serve customers faster, reduce costs, and modernize operations. AI makes it possible. Inside this resource, you’ll explore how AI:
• Improves first-contact resolution and service levels.
• Cuts cost per interaction and supports long-term ROI.
• Scales support operations without adding headcount.
• Enhances collaboration between automation and human teams.
No matter your role — customer experience, billing, IT, finance, or operations — you’ll see how AI enables smarter decisions and stronger outcomes.