Discover how two-way SMS helps utilities lower outage calls, strengthen customer satisfaction, and support internal teams with timely communication that reliably reaches customers.
Dec. 9, 2025
Sponsored by
Outages create operational pressure and customer uncertainty—and traditional communication channels often fall short when speed and clarity matter most. This guide equips utility teams with practical strategies for using two-way text messaging to improve outage communication, reduce call volume, and strengthen customer trust. Through real-world examples and actionable insights, utility professionals will see how timely, targeted messaging supports both customers and internal teams during high-demand events.
What You’ll Take Away
How timely two-way SMS reduces call spikes while delivering clear, immediate outage updates
How proactive, transparent messaging improves customer satisfaction and strengthens communication across outage, billing, safety, and maintenance scenarios
Insights for supporting field crews with fewer inbound interruptions
