Regulatory Readiness & Event Response: Show Your Work to Defend Your Costs
April 29th, 2026
Time: 11:00 AM ET | 10:00 AM CT | 8:00 AM PT
Duration: 60 minutes
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Summary
During major event response, utilities are called upon to restore power safely and quickly. In the aftermath of an event, public scrutiny often turns to the efficiency of response, as regulators and investors start to ask tougher questions—why did costs escalate? Were the right crews deployed? Were decisions made with discipline? Increasingly, how work gets done in the field is shaping financial performance, influencing regulatory outcomes, and informing broader stakeholder confidence.
In this environment, many organizations still lack a clear view of how field decisions translate into storm costs and O&M spend. This session explores best practices around creating a more defensible record of operational decisions, leveraging real-time visibility into field activity and improved coordination across resources. The result is not just faster restoration when it matters most, but stronger, defensible positioning for cost recovery, regulatory review, and executive-level scrutiny.
Attendees will learn:
- Why storm response without operational discipline is a financial and regulatory liability.
- How leading utilities are connecting field execution to cost, performance, and accountability in real time.
- What it takes to create a defensible, auditable record of decisions around workforce deployment, contractor use, and restoration priorities.
Speakers
Darrin Reeb
Managing Director of Field Mobility & Channel Partnerships
Arcos
Leveraging nearly 20 years of experience in the utility industry, Darrin Reeb has been able to overcome technology challenges in multiple facets of distribution operations. With subject matter expertise in reliability, including restoration and dispatch, to workforce effectiveness, including work scheduling and field service management, to customer experience, including journey management to driving customer satisfaction improvements, Darrin can help utilities drive process improvements and make sustainable impacts by deploying foundational technologies. Darrin drives Channel partnerships to unite System Integrators with Utilities to impact outcomes for both customers as well as field personnel.
Tanya Troyer
Business Value Consultant, Manager
Arcos
Tanya is a Business Value Consultant Manager at Arcos, where she focuses on helping sales teams and customers uncover meaningful value and ROI. With 15 years at Arcos, including experience in frontline sales, she brings a practical, customer-focused perspective to sales enablement, value-based selling, and business case development.
