WEBINAR

How to Optimize Mutual Aid Management for Faster Outage Response and Customer Satisfaction

Discover how leading utilities are transforming outage response by using modern technology to efficiently manage mutual aid and contractor crews—ensuring faster, safer, and more coordinated large-scale restorations.
September 18, 2025
6:00 PM UTC
1 hour

September 18, 2025 

2:00 PM ET / 1:00 PM CT / 11:00 AM PT / 7:00 PM GMT 

Duration: 1 hour 

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Summary

When major outages occur, utilities face the complex challenge of rapidly scaling their workforce using mutual aid and contractor crews, while maintaining operational efficiency and safety standards. This webinar explores proven strategies for managing external crews during large-scale outages, with a focus on how modern technology platforms can transform coordination efforts from reactive to proactive.

What Attendees Will Learn

  • How leading utilities are leveraging mobile workforce management solutions, real-time communication platforms, and integrated dispatch systems to streamline onboarding, deployment, and work management for mutual aid crews
  • Best practices for establishing clear communication protocols across diverse crews
  • Strategies for maintaining visibility into contractor activities throughout the restoration process

Key Topics Covered

  • Developing your own internal frameworks to help manage mutual aid crews
  • Implementing mobile applications that enable seamless crew coordination
  • Real-world case studies demonstrating successful technology implementations

Attendees will leave with practical tools and strategies to optimize their mutual aid programs and leverage technology to deliver faster, more efficient restoration services to their customers.

Speakers

Brian Hurst

Advanced Analytics & Utility Transformation Leader

Slalom

Brian Hurst is a former VP and Chief Analytics Officer at Exelon, where he led an enterprise-wide advanced analytics and AI transformation, including continuous improvement serving 10M+ customers and enabling 20,000 employees across six utilities. Now a member of Slalom's Global Utilities Leadership Team, Brian brings over 28 years of experience spanning both regulated and non-regulated utilities. He has advised 58+ utilities over 22+ years in consulting, including senior leadership roles at EY and Accenture. As an industry thought leader, Brian's insights have been featured in the New York Times, IEEE, Zpryme, and Utility Analytics Institute, among others.

Darrin Reeb

Managing Director - Field Mobility

ARCOS

Leveraging nearly 20 years of experience in the utility industry, Darrin Reeb has been able to overcome technology challenges in multiple facets of distribution operations. With subject matter expertise in reliability, including restoration and dispatch, to workforce effectiveness, including work scheduling and field service management, to customer experience, including journey management to driving customer satisfaction improvements, Darrin can help utilities drive process improvements and make sustainable impacts by deploying foundational technologies. Darrin drives Channel partnerships to unite System Integrators with Utilities to impact outcomes for both customers as well as field personnel.

Sponsored by:

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