Utilities Boost Satisfaction, Cut Costs with Text Messaging

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Summary
Discover how innovative text messaging strategies are transforming utility operations, delivering higher customer satisfaction and measurable cost savings. In this insightful webinar, you'll learn how forward-thinking utilities are using smart, two-way messaging to solve communication challenges and turn them into operational wins. From slashing inbound calls during outages by over 70% to preventing rolling blackouts with dynamic load control, these proven strategies are redefining customer engagement.
You’ll gain actionable insights into how utilities are leveraging text messaging to:
- Accelerate payment collections
- Turn storm alerts into satisfaction boosters
- Build stronger customer loyalty
- Cut operating costs through automation and targeted communication
Backed by real-world case studies, this session will equip you with the tools to enhance your communication strategy and give your utility the competitive edge it needs in today’s demanding market.
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