1 Customers can retrieve detailed information about their system from one location and view it using any browser and on nearly any device.
My Control System is a secure, Webbased platform that provides comprehensive information about and services for the ABB control system in operation at the customer site. By using a secure log-in at the www.abb.com website, customers can access one easy-to-find location from which they can retrieve detailed information about their system. This data can be viewed using any browser and on nearly any device, such as a PC, tablet or, soon, a smart- phone ➔ 1.
My Control System presents, in dash- board format, important information about the control system’s subscriptions and software licenses in terms of con- tent, expiry dates, tools and license key downloads. All this data is available with just a few clicks. For convenience, the ABB local service contact information is listed on the starting page ➔ 2.
Using My Control System, customers will be able to download documentation and software updates relating to their control system, view online training videos, run system benchmark reports and access all relevant safety reports, alerts or product documents. Rapid problem identification through real-time access to the dashboard is one of the main benefits of My Control System.
IT security
IT security is more important than ever before for process automation owners as malware is now targeting control sys- tems. Further, many governments are currently developing legislation to regu- late the defensive posture of national and commercial enterprises in the face of cyber attacks. In My Control System, a report showing the status of the installed software is available and actions can be taken by the customer to secure the system further.
Benchmark and Fingerprint Reports
Other features are also available in My Control System to support ABB control system customers during operation and maintenance: The health status of the control system can be checked with benchmark reports, which indicate optimization possibilities. In addition, Fingerprint reports can show the status of the control system’s return on investment (ROI) key performance indicators (KPIs) and suggest what the customer should do to bridge any performance gap.
Training
My Control System not only assists ABB’s customers to optimize the mainte- nance of their installed control system, but it also helps plan the training of their operators.
Web Coach is a series of Web-based maintenance training modules for vari- ous ABB control systems that is combined with live question and answer sessions to provide cost-effective and convenient training and a valuable tech- nical information resource.
Web Tech Talks are frequent Web-based meetings for advanced users. These meetings are moderated by ABB product experts and deal with relevant technical topics and issues. Control system users can keep up-to-date with the latest con- trol system technical information and market trends and receive practical tips.
The schedules of Web Coach, Web Tech Talk and other online training opportuni- ties offered by ABB are available in My Control System.
Self-help
Customers can lower their total support cost and reduce after-hours phone sup- port or service calls by using My Control System to access pre-filtered informa- tion dedicated to their installed control system. This also reduces the time and effort spent looking for information ➔ 3. My Control System provides ready answers to frequently asked questions, thus reducing the effort spent looking for information. Further, users can download service packs and updates for immedi- ate installation and, thus, shorten soft- ware delivery times.
