Tallapoosa River Electric Cooperative in Alabama has chosen Milsoft’s Interactive Voice Response (IVR) Communications, Geographic Information System (GIS) and Outage Management System (OMS).
Milsoft IVR Communications enables utilities to interact with their customers and employees 24/7/365 with the same consistent, accurate and clear information every time. Customers can take care of a variety of needs from reporting outages to paying their bill while ensuring that no customer is turned away by a busy signal. Milsoft OMS helps utilities detect, evaluate and respond to customer service interruptions with greater speed, accuracy and efficiency, especially during severe system outages.
The easy-to-use Milsoft GIS provides all the data capture, management and display capabilities that a utility needs and it integrates with ESRI GIS tools. All of these solutions are seamlessly integrated with the utility’s as-built, as-energized electric circuit model.