T&D World Magazine

PECO Launches New Web Site To Help Keep Customers In The Know

With the quick click of a computer’s mouse, PECO customers now have access to important information to help them understand changes in the state’s energy market, their bill, their energy use and PECO’s energy efficiency programs. PECO’s new customer education Web site, www.peco.com/know, is the central location for customers to learn about the transition from capped electric rates to market-based rates, which will occur on Jan. 1, 2011.

The price PECO customers pay for electricity has been capped for more than 10 years. Like most things, energy prices have actually gone up during that time. On Jan. 1, 2011, the rate caps will end and PECO’s rates will reflect the market price of electricity.

“We understand the challenges our customers are already faced with in dealing with increasing energy costs due to increased electric usage,” said Denis O’Brien, PECO president and CEO. “This site provides access to information to help our customers manage their energy usage and provides a look at the history of electric competition in Pennsylvania.”

The Web site contains tools to help customers understand how they use energy, tips to help customers conserve energy, discounts on energy efficient products, information on energy assistance programs and a history of electric competition in Pennsylvania.

The PECO customer education Web site will continue to grow, as new tips and tools are developed to help customers manage their energy usage. Customers are urged to check the site regularly for new information.

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