Companhia de Electricidade de Macau-CEM, S.A. (CEM), the sole generator and provider of electricity for the fast growing region of Macao, has selected the Intergraph InService outage management system (OMS) to speed response and service restoration from power outages by up to 33 percent.
Intergraph will provide CEM with enterprise-wide capabilities to efficiently
assign and coordinate the necessary resources to restore power as quickly as possible. The outage management solution will feature a unique geospatial
map shared by both dispatchers and field personnel using mobile devices,
allowing optimum coordination between the office and crews. In addition to
creating greater efficiency, the system will enhance CEM’s communication
with and service to customers.
“Due to recent growth and development, we are now under more pressure than ever to deliver greater volumes of reliable power to the people and
businesses of Macao,” said Calvin Ho, unit head, System and Dispatch Center, Power and Networks Dispatch Department, CEM. “We therefore sought a proven OMS solution to quickly and efficiently identify and restore outages. After a rigorous competitive evaluation, we selected InService, which will serve as a crucial element in the technological advancement of Macao’s power supply.”
Macao is a special administrative region of the People’s Republic of China
situated 60 kilometers southwest of Hong Kong. The rapidly developing
region, which boasts a thriving gaming and entertainment industry, has seen
a dramatic increase in the demand for power in recent years. CEM serves more than 200,000 customers in its 22-square kilometer service area.
The company has also recently upgraded to the latest version of Intergraph
G/Technology, a fully scalable, standards-based solution for utility design
and asset management built purely on the Oracle platform.