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ITTIA and E2S Equip Call Centers with Android Mobility Emevil/iStock/Thinkstock

ITTIA and E2S Equip Call Centers with Android Mobility

Using ITTIA DB Sync, Android tablets can access call center data stored in an existing relational database, such as Microsoft® SQL Server®, or Oracle® Database.

ITTIA, a global supplier of embedded relational database software, and E2S, a Belgian software engineering company, announce a joint effort to connect and mobilize call centers through database synchronization. Using ITTIA DB Sync, Android tablets can access call center data stored in an existing relational database, such as Microsoft® SQL Server®, or Oracle® Database. With this technology a call center can rapidly improve communication to experience significant time and cost savings through greater efficiency.

Three important challenges appear when developing software to synchronize Android tablets: merging data, efficient communication, and security. Mobile devices cannot rely on a dedicated Internet connection, so asynchronous merge capability is essential. Furthermore, connecting an Android app to the cloud or to a company network requires both a network protocol and an authorization framework.

ITTIA DB Sync solves all three problems by connecting databases embedded in Android applications to a central database. Changes to each database are tracked automatically and shared over a secure connection. The initial setup and authorization of each tablet allows fine control over exactly which records each person can access and modify. With ITTIA DB Sync, Android applications deliver an enhanced mobile experience both online and offline.

ITTIA DB SQL, a related product, is a relational database library for Android and other mobile platforms. With a rich tool set for data management and small-footprint architecture that provides high-speed mobile synchronization capability, ITTIA DB SQL can automatically detect conflicts and provide multiple options for resolution. The benefits of using ITTIA DB SQL for Android apps on mobile devices and embedded systems include data fragmentation, concurrent shared access, and low cost of development.

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