Energias de Portugal (EDP) has selected Oracle Utilities Customer Care and Billing, Oracle Utilities Business Intelligence, Oracle Fusion Middleware and Oracle Database to help deliver customer service.
Due to energy deregulation in the Iberian (Spanish and Portuguese) peninsula, EDP needed to make its existing SAP-based customer information system (CIS) more efficient in serving its business customers. Built on open standards, Oracle's enterprise-class applications and technology will help provide the flexibility and scalability EDP needs to streamline business processes while enhancing customer service.
Iberia has one of the highest growth rates of electricity consumption in Europe. Anticipating the creation of the Internal Electricity Market in Europe, the Portuguese and Spanish markets are in the process of being integrated, which will ultimately create the Iberian Electricity Market (MIBEL). The substantial regulation differences between the two countries' electricity systems are obstacles to the formal creation of MIBEL. In addition, EDP recently acquired two Spain-based electricity companies with disparate customer care and billing systems. The combination of new regulatory requirements and consolidation led EDP to select Oracle.