Compass America, Inc. and UtiliPoint International, Inc. today announced a partnership to provide operational performance improvement services to the energy and utility industry.
The partnership leverages Compass’ proven comparative analysis methodology and global database of operational metrics in combination with UtiliPoint’s utility and energy industry experience, database, and insight into critical customer-facing business processes. Working together, the two firms deliver a market-based and objective assessment of a broad range of a utility’s outsourced and in-house IT and business operations.
The initiative has grown out of several successful joint engagements with North American utilities involving extensive benchmarks of outsourced IT and business processes including customer care and billing, human resources, finance and accounting, and supply chain. These projects highlighted the industry’s demand for quantitative and transparent analyses of utility operations.
“Utilities face increasing pressure from regulators to justify rate increases and to demonstrate effective management practices and the delivery of cost-efficient, quality services,” said Max Staines, president of Compass America. “Through our methodology and UtiliPoint’s industry-specific expertise, we are able to drive improvement across a broad spectrum of business processes as well as the IT systems that support them.”
“Our collaboration provides an unmatched level of expertise and knowledge of the utility and energy business and of benchmarking methodologies and processes,” said Jon T. Brock, president and COO of UtiliPoint. “In addition to delivering quantifiable results and maximizing the industry’s return on investment in outsourcing and process improvement, we offer a proven methodology that is fully transparent and auditable, which is essential to achieving consensus among parties with differing objectives.”
Compass and UtiliPoint plan to aggressively target their unique joint offering to North American utilities and energy providers to meet burgeoning industry demand for benchmarking and operational improvement and for objectivity and transparency in the regulatory review process.