SAP has announced it will resell ClickSoftware's ServiceOptimization Suite as the SAP Workforce Scheduling and Optimization application. Improving the efficiency and effectiveness of the mobile workforce is a growing challenge for today's companies. Whether this is driven by competitive, regulatory, financial or growth pressures, there is a need to deliver significant operational cost efficiencies and improved customer satisfaction. SAP Workforce Scheduling and Optimization helps customers to automate real-time proactive and reactive decision-making. Having the ability to act in real time on data from the field and produce optimal decisions for resource allocation and job scheduling can help SAP and ClickSoftware customers obtain the benefits of implementing a comprehensive service optimization solution.
The strong partnership between ClickSoftware and SAP is supported by a growing number of leading global customers, including Anglian Water Services, Bosch, ETSA Utilities, Konica Minolta, Pacific Gas & Electric, Philips Healthcare, Siemens Power, Southern California Edison, Xerox and many others across a number of industries.
"By integrating solutions from SAP and ClickSoftware and centralizing our operational scheduling functions, we have radically changed the way we work at Anglian Water," said Chris Boucher, CIO, Anglian Water. "The real-time visibility of a customer's history coupled with a consistent approach to managing our workloads has not only provided better customer service, but also enables more proactive and sustainable management of our assets."
The new solution -- based on ClickSchedule 7.5, which has achieved "Powered by SAP NetWeaver" status -- will complement and enhance the workforce planning and scheduling capabilities of the SAP ERP and SAP Customer Relationship Management (SAP CRM) applications for field-service management and enterprise asset management, with real-time optimized scheduling, maintenance scheduling, customer-demand forecasting, shift/roster planning and business analytics to increase productivity, reduce costs, support growth and strengthen customer relationships. SAP Workforce Scheduling and Optimization is available immediately.