T&D World Magazine
Central Maine Power Re-Commits to Tendril with Multi-Year Extension

Central Maine Power Re-Commits to Tendril with Multi-Year Extension

Agreement Extends the Role of the Tendril ESM Platform in CMP’s Dedication to Customer Satisfaction

Tendril has announced a new three-year contract with Central Maine Power to deliver customer engagement solutions to more than 600,000 residences and small businesses.

“We wanted a partner that could work with us to tailor energy solutions and services to the unique needs of our customers,” said Beth Nowack Cowan, vice president of customer service at CMP. “Energy Manager is a great tool that gives customers visibility and understanding of their bill, and allows them to make choices on how they consume energy – and our customers say they like it.”

Under terms of the agreement, CMP will continue to offer its customers access to a tailored web portal that includes targeted information based on usage habits, as well as personalized energy-saving tips. Additionally, CMP will now leverage Tendril's multiple account and weather normalization capabilities. The multiple accounts feature allows customers to manage various properties within a single interface via the portal. CMP customers’ energy usage and reports will also now take into account their local weather, enabling them to understand if real or anticipated increases in energy expenses relate to temperature differences year-over-year, as opposed to changes in their appliance use or home configurations.

 

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