More than 1000 additional personnel responded to Duke Energy's hardest-hit areas last week – restoring power to thousands in North Carolina affected by an overnight snowstorm.
A total of 3500 personnel were working to restore power to 78,000 customers (as of 5:45 p.m. EST on Feb. 26), down significantly from earlier that day when outages peaked at 224,000. Durham and Wake counties were the hardest hit and had the greatest amount of damage.
Damage to the power delivery system was due to falling trees and tree limbs. In many cases, the weight of the wet snow on the branches caused them to bend onto or under power lines. As this snow melts and falls from those branches, trees and limbs may fall onto power lines or snap back, contacting the lines and causing additional outages.
Estimated times of restoration were posted on the Duke Energy website. Most customers were restored by 11:45 p.m. Feb. 27 or sooner. In isolated cases of extreme damage, the company calls customers whose outages may exceed that timeframe.
Customers without power can call to receive restoration times and get an update on their specific outage by viewing the current outage map or opting in to receive a text message.