Julia Mathers ([email protected]) is a marketing and communications coordinator for the strategic underground program (SUP), with 15 years of energy experience working within the Dominion Energy Virginia Distribution organization. As part of the SUP, Mathers partners with the utility’s authorized construction contractors to give an organic customer service experience. By using the program’s augmented reality app, Mathers can give customer a visual of how the new underground facilities will look in their yard. Mather’s bachelor’s degree in English has inspired her to communicate with customers whether it be written, verbal or just through a smile.